Refund Policy
Last updated: [DATE]. Better B (the platform) handles refunds for orders paid through Better B Grub.
Full refunds
- The cook cancels the meal or your order, or runs out of portions after you paid.
- Your order is never delivered or made available for pickup.
- You cancel before the cook confirms your order.
Problems with a meal
If something is wrong (missing items, wrong order, a food safety concern), open the order and tap Report a problem within [24 hours]. Include photos if you can. We review every report and may give a full or partial refund.
Tips and delivery fees
If an order is refunded in full, the tip and delivery fee are refunded too. For partial refunds, we may adjust the tip and delivery fee in proportion.
Memberships
You can cancel any time in the app. It stops renewing, and you keep your benefits until the end of the period you paid for. We don’t give refunds for partial months unless the law requires it. [ATTORNEY TO CONFIRM]
How refunds are paid
Refunds go back to your original payment method through Stripe. Banks usually take 5–10 business days to show them.