Driver Guide: Deliver Food on Better B Grub 🚗
Hi! This guide shows you how to start delivering food to your neighbors. Go one step at a time. You can do it!
How long does it take? - In the app: about 15 minutes. - Waiting for us to say "yes": usually 1 to 3 days. We send you an alert.
✅ What you need before you start
- ☐ A phone with the Better B Grub app
- ☐ An email address and phone number
- ☐ A photo of your driver's license
- ☐ A photo of your car insurance card
- ☐ Your car's make, model, color, and license plate
- ☐ Your bank account info (for getting paid)
- ☐ Your Social Security number or business tax number (Stripe asks for this to pay you)
- ☐ An insulated bag or cooler (to keep food hot or cold)
💡 Tip: Many car insurance plans don't cover driving for pay. Call your insurance company and ask about "delivery" coverage.
Part 1: Make your account (2 minutes)
- Open the Better B Grub app.
- Tap New here? Create an account.
- Tap 🚗 Drive and deliver.
- Type your Full name, Email, and a Password (8 or more letters and numbers).
- Tap Create account.
🎉 Now the app takes you straight to your driver application.
Part 2: Your driver application (4 short steps, 10 minutes)
Step 1 of 4: You
- Type the name buyers will see (first name only).
- Type your Phone. Only our team sees it.
- Tap Next.
Step 2 of 4: Car
- Type your car's Make, Model, and Color.
- Type your License plate. The cook sees it so they know it's you.
- Tap Next.
Step 3 of 4: Area
- Tap each town you want to drive in.
- Tap Use where I am now (optional). Tap "Allow" if your phone asks.
- Pick How far will you drive? (miles).
- Tap Next.
Step 4 of 4: Papers
- Tap Choose license photo. Pick your license photo.
- Pick When does your license expire?
- Tap Choose insurance card. Pick your insurance photo.
- Pick When does your insurance expire?
- Read the food safety rules. Tick the box I agree to these rules.
- Tap Submit application.
⏳ We check your papers. You'll get an alert when you're approved.
Part 3: Your free month 🎁
When we say "yes," your first month is free. No card needed.
After that: - Driver: $30 a month - Cook + Driver: $40 a month (if you also cook)
You keep 100% of delivery fees and tips.
To keep your plan, tap Account, then Plans & billing, then Keep my plan.
Part 4: Your "Getting started" list ✅
Once you're approved, the app opens Delivery jobs (the Jobs tab 📍). At the top is a Getting started list:
- Get paid: connect your bank. Tap Connect my bank. Stripe (our payment company) asks for your name, birthday, bank, and tax number.
- Pick your pay rate. Tap Pick my pay rate. Tap Low, Medium, or High. (Most drivers pick Medium.) Tap Save my rate.
- Take your first job. See Part 5.
💡 You can only claim jobs that pay at least your rate. Lower rate = more jobs.
Part 5: Your first delivery 🛍️
- You get an alert when food is ready nearby. 🔔
- On the Jobs tab, tap Claim job.
- Tap the Active tab. Tap Open.
- Tap Open pickup in Maps and drive to the cook.
- Get the food. Put it in your bag or cooler.
- Tap I picked up the food.
- Tap Open full route in Maps and drive to the buyer.
- Hand over the food. 🙌 (You can tap Add photo (optional).)
- Tap Mark delivered.
🎉 You did it! See your money in the Earnings tab (💵).
⏰ Be quick: Food must get to the buyer within 2 hours. A "Keep hot or cold" tag means use your cooler bag.
🆘 Stuck? Here's what to do
- I don't see any jobs: That's normal at first! Tap Refresh list. You can also tap Change my pay rate and pick a lower one.
- A job says "Pays less than your rate": It pays less than your rate. Lower your rate if you want it.
- I can't claim jobs: Your free month may be over. Tap See memberships.
- It says my application needs changes: Tap My driver profile. Fix it. Tap Save & resubmit.
- I added new papers: The app asks to check them again. Tap Yes, send them for a new check. It takes 1 to 3 days.
- I can't do a job I claimed: Open it and tap Give this job back. Please do it fast so the food doesn't get cold.
- I lost the Jobs screen: Tap Account > Open delivery jobs.
- Still stuck? Email [email protected]. We're happy to help! 💛